Business ProfileforAosom Canada Inc

The product is from ********, via Aosom. First of all they got my order wrong and were preparing to send me a kitchen island and not the greenhouse I ordered. Sorted that out and they sent me the greenhouse which was shipped October 26th and arrived a few days later. I have to say it is way more flimsy than expected. However, I began to assemble the greenhouse, even though the instructions are unintelligible. I attach an image for you to see. I immediately discovered frame parts missing and when I complained the company did send replacements. Again tried to assemble the frame only to discover several frame pieces had no holes and so it was impossible to connect them together. Piece 9 ** *** ******** ************* ***** was one of them. Also discovered more missing pieces along with the ones missing holes. Complained again. They wanted me to do complete inventory of all the parts which I did and sent them a list of missing or defective pieces (******** *****) Company sent replacements which arrived today, and on opening it just now the first thing I discovered was that the pieces replacing those without holes also had no holes. So it is impossible to build this. I have written requiring them to collect this mess and issue a refund. However I have no doubt they will 'require things to be in the original packaging'. Given that this is an outdoor project and so I was working outdoors and that we have had copious amounts of rain, the cardboard packaging is no more. Therefore I am writing to you now for two reasons: 1) to warn others not to buy from these people and 2) I wanted to get this on record now in case this becomes even more difficult to get my refund because I no longer have the original packaging. ************* **** ***** **** ****** *** **** ****** **** ******** ********** **** *** ******** *** ********* ***** ** *** ****** **** ***** **** * ***** ****** ****** *** ******* ******** *****