Business ProfileforDunn Heating & Air Conditioning

Business sold me a maintenance care plan. To initiate the plan we had to pay extra than the regular fee for a single visit. This was supposed to be offset by preventative maintenance calls that the business would contact the customer to arrange. They failed to contact us and service was delayed outside the window of the coverage for the year I had paid for. This was during covid. I was patient and understanding. We called for a service call to clean a sensor and check system was operational (within the scope of our plan) and waited for a return call during business hours. A technician was arranged for 3 days later. I was then billed for a cancellation of renewal and a full price single visit with an emergency after hours charge (plan is supposed to prevent after hours charges even though there weren't any). Efforts to communicate respectfully with the business have been thwarted. The person answering phone lines will pretend they are too busy to talk to you and then e-mail deceitfully written information about your query. There have been multiple occasions where e-mails have received no response at all. The worst response was that "they don't remember their plan promising to contact the customer." I have a copy of the literature where it does in fact promise this. They are trying to take advantage of me and overcharge me and have threatened to send me to collections even though they haven't been open to discussing making their part of this billing right. I thought when I tried to contact them we would be able to come to a fair resolution on the billing, have it paid, and then continue to use their service. I obviously will never use them again as they have been entirely unprofessional. I need assistance because I don't trust paying the inflated bill will even stop them from pretending that I owe them more ***** **** ** ******* * **** ** *********** **********