March 2015 E Bulletin In this Issue... Welcome New Accredited Businesses Top 10 Inquiries & Top 10 Complaints CryptoWall Ransomware: Tips Protect Your Business from Malicious Software Hostile Customers: Suggestions to Help Diffuse Complicated Disputes E Bulletin Archives BBB Serving Central Ontario Launches "Look for the Seal" Advertising Campaign Phishing Scam Spoofs BBB Questionnaire; Businesses Warned Not to Click E-Bulletin - December 2014 BBB Introduces Customer Reviews E - Bulletin - September 2014 E- Bulletin - June 2014 Important Notice Regarding BBB's 38th Annual General Meeting New Chase Paymentech Pricing Flyer E-Bulletin - December 2013 Important Notice Regarding BBB's 37th Annual General Meeting E-Bulletin - April 2013 E-Bulletin - December 2013 Accredited Business News Welcome New Accredited Businesses The following is a list of new BBB Accredited Businesses whose applications for accreditation have been approved by our Board of Directors from December 1, 2014 to February 28, 2015.... [FULL STORY] Top 10 Inquiries & Top 10 Complaints Between December 1, 2014 and February 28, 2015, BBB Serving Central Ontario received the following complaints and inquiries about businesses in the following industries (ranked from highest to lowest).... [FULL STORY] CryptoWall Ransomware: Tips Protect Your Business from Malicious Software In January, a new version of the CryptoWall ransomware - a type type of malicious software designed to block access to a computer system until a sum of money is paid - began circulating after being dormant for several months.... [FULL STORY] Hostile Customers: Suggestions to Help Diffuse Complicated Disputes Customers can be rude or angry for a variety of reasons—some justified, some not. All businesses are likely to encounter rude or angry individuals at one time or another. How you respond can make the difference between a customer who feels satisfied with the resolution and one who vows never to deal with your business again.... [FULL STORY] E Bulletin is issued by Better Business Bureau to its accredited businesses, their employees and subscribers quarterly. Reference to or mention of any company, product or service is not to be interpreted, per se, as statements derogatory of such company, product or service, but as information from sources believed to be reliable, for the confidential use of the aforementioned accredited businesses, their employees and subscribers. (SOME CONTENTS MAY BE REPRODUCED WITH PERMISSION AND ATTRIBUTION) Copyright © 2013 View E Bulletin Archives